Officer, Customer Experience

Job Objectives

Officer, Customer Experience will ensure efficient and reliable transportation services and maintain high operational standards for corporate vehicles and building facilities. This includes managing daily car bookings, driver assignments, and alternative transport arrangements; overseeing vehicle maintenance, inspections, insurance, fuel tracking, and GPS monitoring; handling related procurement, reporting, and compliance. Additionally, to supervise daily building operations in line with approved SOPs, coordinate events and customer agreements, ensure safety and asset upkeep, manage vendor performance, and maintain security through key box controls and regular audits.

Job Responsibilities:

Corporate Car Management:

• Manage daily car booking requests, assign available drivers

• Arrange alternative transport (e.g., Grab) when needed.

• Communicate trip details to drivers and coordinate transportation for expats, management visitors, and special events.

• Monitoring driver attendance, overtime, and allowances (meals, per diem);

• Maintain driver licenses and compliance records; authorize staff self-driving when applicable.

• Oversee vehicle condition checks, cleaning, repairs, technical inspections (MPWT), and insurance renewals;

• Liaise with service providers for repairs and emergencies; prepare and process related payments and reports.

• Handling PR, PO, PI

• Managing report and record on vehicle expenses

• Track fuel usage via gasoline slips, prepare monthly reports, and manage payment requests.

• Coordinate with insurance companies in case of accidents, prepare incident and claim reports, and manage yearly insurance price reviews.

• Monitor GPS usage, coordinate installation/removal, and manage payments for the GPS service.

Building Management:

• Ensure the implementation on approved SOP of Customer Experience or Facility Management Improvement

• Support with internal and external event set up

• Oversee daily building operations, including maintenance and repair of physical assets, safety

• Conduct daily building operation audit and working closely with outsourcing supplier for improvement

• Manage building key boxes, including performing routine audits to ensure security and accountability

• Lead or assist in emergency response and incident management when needed

• Provide operational support for on-site events as required.

• Any other task assign by line manager

Job Requirements:

• • Freshy graduated in Business Administration or related field
  • One Year Experience in Administration is a plus
  • Good communication and organizational skills
  • Good English (Spoken and written)
  • Strong communication and organizational skills
  • Good English (Spoken and Written)
  • Good Computer skills (Microsoft office and E-mail)

How to apply

If you are ready for an exciting career with an award-winning property developer, please see the full job description and email your resume to [email protected]. Only shortlisted candidates will be contacted.